Reference

What You Agree To When You Use takaboos

These terms set out your rights and responsibilities when you open an account, deposit using bKash, Nagad or Rocket, and access the lobby. Access and eligibility depend on your local law and the regions we serve — read this before you start.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension and closureJurisdiction and eligible regions
takaboos What You Agree To When You Use takaboos
TERMS CONTACT PATHS

Where to Ask Questions About These Terms

If any part of these terms is unclear — or if a deposit via Nagad has not credited correctly — reach us through the channels below. Our support team handles account queries, wallet disputes and terms clarifications. Response times vary; for urgent wallet issues, live chat is the quickest path.

Live Chat Open the chat widget from any page in your account. Use this for urgent queries — bKash credits, Rocket withdrawal holds or account access issues.
Email Support Send detailed terms or account questions to our support address. Attach your transaction reference number when a bKash or Nagad payment is in dispute.
Help Centre Browse the account help section for step-by-step answers on Rocket withdrawals, wallet verification and how promotional credits are applied under these terms.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

Your account and the data attached to it are handled according to the principles set out here. We keep transaction records — including every bKash, Nagad and Rocket payment — for the period required by our operational and compliance obligations. You have the right to request a copy of your account data or ask us to correct inaccurate details by contacting support directly.

Wallet Verification

Before we release a withdrawal to your bKash, Nagad or Rocket wallet, we verify that the wallet number matches the name on your account. This step protects against misdirected payments.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — we will never ask for it through chat or email.

Data Retention

We retain your account data and payment history for as long as your account is active and for a defined period after closure. You can request deletion through our support team.

Terms Change Requests

If you believe a term has been applied incorrectly to your account — for example, a Rocket withdrawal held without clear reason — raise it with support and we will review within our standard window.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — from account setup to wallet withdrawals and what happens if you want to close your account.

Access and eligibility depend on local law in your region. We serve supported areas only. It is your responsibility to confirm that using an online casino account is permitted where you are located.

No. Your deposit and withdrawal wallet must be registered in your own name. A bKash, Nagad or Rocket wallet linked to another person's identity will not pass our wallet verification check.

Keep your bKash transaction ID and contact support via live chat. We trace the payment using the reference number and credit your account once the transfer is confirmed on our end.

We retain account and transaction data for a set period after closure in line with our operational requirements. Contact support if you want to know the specific retention period that applies to your account.

We publish any updates to these terms on this page. Continuing to use your account after an update means you accept the revised terms. We aim to flag material changes clearly when they occur.

Raise it with our support team directly, giving your Rocket wallet number and the transaction reference. We review disputes and respond within our standard timeframe, which support can confirm when you write in.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.